Returns & Exchanges
Due to the perishable nature of our premium seafood, we prioritize food safety and quality by offering resolutions for any items that arrive damaged or do not meet our freshness standards. Please contact us within 24 hours of delivery to initiate a claim for a refund or store credit.
Document the Issue
Take clear photos of the seafood products and the shipping packaging immediately upon arrival if you notice any quality concerns or damage.
Contact Support
Email our customer service team at [email protected] with your order number and the photos of the product within one business day.
Quality Assessment
Our seafood specialists will review your claim and the provided documentation to determine if the product meets our strict quality control guidelines.
Resolution Processing
Once approved, we will issue a full refund to your original payment method or provide a replacement shipment at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing